Change Management

Helping People Navigate Change Not Just Projects

Change doesn’t stick when people aren’t ready.

At KGO, we believe successful projects aren’t just about logistics—they’re about people. Whether you’re moving offices, launching hybrid work, or rolling out a major initiative, we help manage the human side of change.

Change management isn’t optional—it’s essential. Without it, you risk confusion, resistance, and wasted effort. Our certified change managers use the trusted Prosci® method and a people-first approach to build buy-in, reduce disruption, and make change sustainable.

While our project managers prepare your space, our change managers prepare your people—so everyone is ready.

We keep it simple: no long reports or confusing roadmaps. Just clear, actionable plans that help your team understand the “why,” feel supported, and stay engaged.

What we deliver:

Easy-to-follow strategies without the jargon
Adaptable plans tailored to your team, timeline, and goals
Empowering tools so you can lead with confidence

No matter the change—new space, policy, or process—we break it down into steps you can use right away. Whether you need full support or a few tools to get started, we’ll meet you where you are and help you move forward—your way.

Services

Our tools are straightforward, strategic, and built to move change forward. Each resource—whether a plan, template, or guide—is designed to clarify next steps, align teams, and make change easier to manage. They turn strategy into action and help people feel informed, supported, and ready every step of the way.

Communication Planning

Clear communication builds trust. We develop targeted messaging plans that deliver the right message, to the right people, at the right time. Our Communication Plan maps out audiences, timing, channels, and senders—keeping teams aligned, reducing confusion, and connecting your strategy to real-world impact during every stage of change.

Strategic Change Planning

Change needs direction. We create customized roadmaps that define the “why,” “what,” and “how” of change—aligned with your goals and culture. Our Change Strategy Roadmap lays out key milestones and priorities, helping stakeholders stay focused, aligned, and confident from kickoff to rollout.

Stakeholder Engagement

Change is successful when people feel involved. We identify who’s impacted, what they need, and how best to engage them. Our Stakeholder Impact Review helps you prioritize, tailor communication, and build trust—so the right people are informed, included, and invested in your success.

Resistance Management

Resistance is part of change—so we plan for it. We listen for concerns early, spot patterns, and respond with empathy. Our Resistance Risk Tracker logs key signals and outlines clear follow-ups, helping you build trust and keep your change efforts moving forward.

Leadership Coaching & Sponsorship

Leaders drive change. We coach them to lead with clarity and confidence. Our Executive Activation Guide provides talking points, FAQs, and delivery tips—equipping leaders to communicate effectively, model behaviors, and build alignment across their teams.

Training & Readiness

Readiness turns plans into progress. We develop training that’s clear, role-specific, and action-focused. Our Readiness Checklist and Training Plan ensure your team knows what’s changing, why it matters, and how to succeed—so they’re prepared from day one.

Why Change Management Matters

Book a free Discovery Session

When people are supported, change becomes an opportunity—not a disruption.

Our clients see benefits like:

Less resistance
Higher engagement and morale
Clearer communication
Stronger leadership alignment
Smoother transitions and faster adoption
Better use of space, systems, and resources
Projects that deliver lasting results

We don’t just tick boxes. We help your people move forward—together.

Success Stories

Environmental Defense Fund

US Pharmacopeia

Exelon

When should I bring in change management?

Any time your people are facing uncertainty—before, during, or even after rollout. The earlier we get involved, the better. But it’s never too late to reset and re-engage.

How do I know if we need change support?

Here are a few signs:

“We haven’t told staff yet...”
“People seem frustrated or checked out.”
“The space isn’t being used like we thought.”
“Adoption is low, even after launch.”
“We rolled this out, but it’s not sticking.”
“There’s confusion about what’s next.”
“People are pushing back, and we don’t know why.”

What is Prosci—and Why Does It Matter?

Prosci is the global standard in change management, backed by 25+ years of research and used by 80% of Fortune 100 companies.

At KGO, all our change professionals are Prosci-certified, meaning we bring a tested, structured approach to every project. We use Prosci’s ADKAR® model to guide your team through every step of change.

Why it matters:

Working with Prosci-certified experts is like having a licensed architect for your building. You get professionals trained to manage the human side of your project—strategically, efficiently, and with lasting results.

What is ADKAR?

ADKAR is Prosci’s step-by-step model to help people move through change successfully. It stands for:

Awareness of the need for change
Desire to support it
Knowledge of how to change
Ability to make the change
Reinforcement to sustain it

We use ADKAR to pinpoint where people may be stuck—and give them the support they need to move forward. Whether it’s more training, clearer communication, or stronger leadership, we tailor the solution.

In short, ADKAR is how we make change stick.